CRM, Groupware - colaboration software -workgroup software nework software Customer - relations manamgement

CRM Server

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CRM is a Customer Relations Management system that allow users to share work and information between them in a safe and easy application.

With the CRM technologes the CRM systems can help companies manage customer relationships. GTWCMT offer a selection of CRM suites to suit the user, this includes the market leading commercial CRM applications. The CRM suites delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, and it is delighting customers of all sizes across a broad range of industries.

CRM success begins with the user and the selection of CRMsuites has been designed to offer CRM application that are fast, friendly and even fun to use.

Accessing the CRM suits through a web browser, users can choose their own themes to suit their individual tastes, manage multiple information sources through Microsoft Outlook integration and content syndication, and access all the information they need as fast as they can click. The joy of using CRM systems translates into a more organised and efficient sales force, which drives greater productivity and more visibility for managers.
the CRM suites allows your workforce to monitor stock levels when selling items to ensure that they only sell the stock you have, the systems will intergrate into shipping agents and offer a customer services protal allow customers to deal with a single person or a group of users.

Depending on your choice the system can intergrate into your exsiting service areas and take many of the applications that you use and roll them into one single application.

Segment prospects and customers based on attributes that drive your business - auto generate regular notices based on customers history of orders
Benchmark campaigns to understand which efforts produce the most revenue - see which user is better in certain areas of the business and, look at leads and prospects that are turned into sales.
Roll-up and analyze sales opportunities across your organisation - sales tracking from leads and there sources to the final order invoice.
Simplify views of complex business data relationships through effective charts - build charts on the areas of busines that you want to see and print them for meetings
User selected dashboard for tracking what is important to their business - customise the system to meet with your business needs
Developmental installations for new services - Upgrade to other services simply and easier alowing tyou to try or add other options
Integrated Email tracking, keep your emails with teh clients data - the system tags the emails sent to and from the user and cleint so that they can be refered to easy and simply.
Remote or network only, allow the systems to be access by your sales staff world wide - being out of the office used to cut the ties wit the office,now you can bring it with you.
Access control for user groups and individual users - select who can view which sections of the business and organise the workforce into groups or individual access rights.
Contact and account management - link the contact with the business and the sales, requests to the company and build your database of cleints.

Services

Self hosting - on site hosting of a CRM system.
ON demand hosting options
Lite on demand hositng
Super server hositng
Password protection
Image editing

Selecting CRM systems is not as striaghtforward as you would hope, each system has its benefits and they do have there pitfalls. with our analyst of your business and its users we can help you select the right CRM system for your business.

Consultacy services are available from the main site, please click here